Senior Clinical Specialist (Job ID: 172 SCS)
Ann Arbor, MI

Position Summary:

The client company is a worldwide leader in medical products, manufacturing, distributing, and marketing high quality capital equipment and consumable medical devices. The company is seeking a Senior Clinical Specialist, who will be responsible for providing clinical, technical, and educational support to assist the assigned territory in meeting sales, customer support and the overall Company goals. This position will educate, train and support all end users and provide on-site guidance and assistance during operating room procedures.  In addition he or she will “take ownership” on insuring the success of key sites and work in both business and clinical areas to insure success of the product introduction. This will include a partnering with hospital administration and surgeons in executing patient outreach and education programs. Additionally, they will maintain close working relationship in order to address and resolve performance issues at customers’ site.

Primary Responsibilities:

• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical & IT staff
• Answer a wide range of questions concerning hardware, software, surgical applications, as well as clinical technique related to company products
• Execute Clinical aspect of the Sales Cycle
• “Sell” from a clinical perspective, the benefits of the product to the surgeon, hospital and patient
• Build strong, positive relationships with key surgeons and OR staff at targeted accounts
• Perform troubleshooting procedures to identify and resolve problems quickly and with confidence
• Produce well-written post-training reports and to provide written product feedback
• Support the sales process in technical presentations of products where applicable
• Serve as the primary contact for customer education in the field
• Develop and conduct training and in-service programs for hospital staff
• Call sites proactively to assess satisfaction and usage of product
• Keep customers informed and satisfied with client products

Education Requirements:

• Six-year degree for physician assistant (PA) OR
• Four-year degree in nursing, with specialty/experience as nurse first assist (RNFA) in cardiovascular operating room (OR) is highly preferred.
• Completion of a Cardiovascular Physician Assistant Certification Program preferred.

Position Requirements:

• Six to eight years of experience in hospital/clinic, cardiovascular setting (operating room environment).
• Experience in saphenous vein harvesting a must, endoscopic vein harvesting experience is desired.
• Knowledge of basic principles of cardiovascular surgery techniques & diseases is desired.
• Experience as physician assistant or nurse first assistant in cardiovascular OR a plus but not mandatory.
• Excellent interpersonal and written and oral communication skills
• Working knowledge of the therapy’s customer profile, including business and clinical practices

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